FREE SHIPPING ON ORDERS OVER $100
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Phone: 804-647-8602 | Toll-Free 1-800-518-8068
SMART GEAR FOR BABY AND BEYOND

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about us

STORE HOURS:

We are open 7 days a week by appointment, 10am-7:30pm. We are typically at the store, but in order to provide you our personalized service we ask that you call or click the "book it now" button below to set a time to meet with us. Thank you and we look forward to meeting you!

 

We are parents of two, very energetic, young boys. We love to be outdoors and to travel as a family. The culture and knowledge our kids gain by sharing these experiences together is priceless for our family and we want to help your family have these opportunities as well.

 

This is our mission, to help other parents and grandparents find the products that will make their lives easier so they can focus on the most important, their children. What sets us apart is that we do our best to find the products that suit your lifestyle, not to sell you the most expensive product. This is why we started offering programs such as our Rentals, Try It Before You Buy It and 45 Day Return Policy.

 

We also opened a local showroom in Richmond, VA so we can help parents actually try out the products to make sure they are the best fit for their family. So have confidence that when you buy from our store, whether online or at our boutique in Richmond, serving your needs are our first priority.

 

Why shop with Tots on-the-Go?

  • - FREE stroller consultation from seasoned parents and experienced juvenile products retailers.
  • - FREE shipping for items over $99 and a flat $7 shipping rate after that. Find out more about our shipping here.
  • - 45 Day Risk FREE Return Policy, more here.
  • - FREE Delivery and Set up in Richmond, VA area.
  • - Discounts available for members of many local and national parent groups.
  • - We want you to be completely confident in your purchase so we have developed the - Try It Before You Buy It program.
  • - We are available 7 days a week by phone, 804-647-8602, email: info@totsonthego.com or to visit our local store.
  • - Unparalled customer service that puts your needs FIRST. Read our reviews below!
  • - Our commitment to helping others. Having experienced the hardships of a loved member dealing with cancer, we have made it our mission to help others, specifically children with cancer. Tots on-the-go dedicates our time and resources to helping a local organization, ASK. So when you shop with us, you are also helping these families..
Visit our Showroom:

Like what you see on our site? Visit our showroom for the best in baby gear in the Richmond, VA area. We would love to show you our products in person and provide you with our outsanding customer service and years of experience and knowledge. We know how difficult it can be sometimes to decide what products would best suit your families needs therefore we prefer to give our customers personalized attention to help in this decision. For this reason our showroom is only open by appointment at this time, but we like to think of it as "casually open" as we most likely will be at the store working. Nevertheless, our hours are quite flexible and we are willing to show products 7 days a week from 10:00 am to 7:30 pm, upon availability.

 

We value our Virginia customers and are also offering to our customers in the Henrico, Hanover, Chesterfield, Goochland and Powhattan counties FREE DELIVERY & SET UP for $100 or more on ALL our products! For products under $100 we will still deliver to you, but there will be a small $7 shipping charge. We will also PRICE MATCH, so do not hesitate to contact us if a local or online competitor has what you are looking for cheaper.

 

We also love working closely with other mompreneurs in the area and offer discounts for members of the Bon Secours Baby Club, Stroller Strides and other local organizations. Ask your group if they are working with us and if not let us know and we will see what we can work with them.

 

Our showroom is currently located at 13541 East Boundary, Suite 116, Midlothian, VA in the office complex at the corner of Old Hundred and Genito. Get Driving Directions here.

 

Try it Before You Buy it (for local customers only):

We want to make sure you are 100% satified with your stroller. If you can, we highly recommend you come to our showroom and test them out, but that's not always enough. We realize there are so many great options these days for strollers and honestly, there is NO perfect stroller, but we want you to find the best stroller that fits your lifestyle. So, take it home, test it out! Run in your neighborhood with it and see if you and your kids are comfortable in it.

 

Rental rates range from $6 to $15 per day or $36 to $75 per week (7 day maximum) depending on the stroller. If you decide to purchase the stroller, the rental price you paid will be deducted from your purchase price of the stroller and you will receive a brand new stroller, not the one you borrowed. So, give us a call today to Test Drive your stroller. 804.647.8602.

 

Our Customer Service:

Our company is committed to serving our customers to the highest level, by providing quick and reliable service, FREE shipping for orders over $99.00 in the Continental US Only, 45-day hassle-free return policy and Price Match Guarantee (some restrictions apply). Our honest and helpful information to guide you through your purchases will certainly set us apart from other retailers.

 

Our Quality Products:

The strollers and travel baby products we sell are from reputable companies, are well-designed and very safe. We believe in them and know you will too.

 

Our Experience:

We started this business out of the desire to share our knowledge, as fairly new parents, of the many great products available. We spent countless hours researching the latest and great products to make a families life easier. With our personal experience as parents and constant research we will help make the right choice for you.

 

 

I received my replacement fabric today for my stroller. Thank you so much for your quick service before my new baby gets here! You have no idea how much I appreciate you being on top of things. This has been my best experience with customer service in a looooooong time! 

Sarah, VA aaa Sep '09 

I hope that your other customers sincerely value dealers like you who go above and beyond to rectify customer issues.

Bret, VA aaa Mar '09

 

Thank you for your attention in getting us the replacement leg for our tent. It is comforting to know that we can purchase items with confidence from your site and that any issues will be handled quickly and without hassle. Thanks again!

Tom, CA aaa Mar '09

 

Again, you have provided us with outstanding customer service. We appreciate your excellent service.

Wendy, VA aaMar '09

 

Thanks so much.  You have been great to deal with and I am so happy that I chose to purchase this item from you.  I will continue to do business with your site.  This is great!!!  Don't find service like this to often.

Leslie, CT aaa Sep '08

 

JJust received our order - thank you very much for whatever you did to ensure that we got our products on time. They are PERFECT!

Jennifer, MI aaAug '08

 

I received the vibe stroller today, and want to thank you for all your help and speedy responses to all my questions. i have never had such a great experience buying things on-line like i have had with your company!! Thank you so very much!!

Lissette, FL a Aug '08

 

Whenever I wrote an e-mail, I got a response in a matter of a few hours, I was very impressed with the customer service that totsongo.com offers!!! I LOVE THIS STROLLER & TOTSONGO.COM!!!!!

Jen, NY aaaJuly '08

 

The color that I ordered was sold out and it would be another week until new ones were in stock and I actually got a phone call to ask if I wanted to wait or change the color to one in stock. Unheard of service from a website!!

Anonymous, MA

 

We spent all weekend searching for the perfect stroller for our new baby and were overwhelmed by the options. We visited three different competitors of tots on-the-go in the Richmond area and the owner of tots on-the-go was so willing to meet with us on such a short notice without an appointment. Of all the places we visited locally she was such a breath of fresh air, not pushy, had tons of great products without being overwhelming and incredibly informative. She was just such a sweatheart and it was great getting a mom's perspective. When the stroller arrived in just three short days she delivered it to our house, free of charge, and even set it up for us. We will definitely be shopping again with Ellie and have told all our freinds about her awesome service and store. So nice to finally have something like this in Richmond.

 

Lia, VA aaa Mar '09

If you are in the market for any type of non-motorized transportation for your newborn, infant or toddler; look no further than tots on-the-go.  We drove an hour and a half just to visit the cute shop in Richmond, VA and it was well worth the trip.  Ellie was super knowledgeable about all the items in the store and extremely helpful demonstrating product use.  We walked out knowing exactly what we wanted and were reassured we are purchasing the "right" stroller for us.  On top of that, she is nice as can be and was willing to work with your needs.  Thank you for all your help.  Can't wait to stroll around with our little one.

Best,
Wendy, VA
aaAug '08